Refund policy

We accept returns within 14 days of delivery. To be eligible for a return, items must be unworn, unwashed, undamaged, and in their original condition with all original tags attached. 

non-returnable items include jewelry, accessories, and other items marked final sale. 

To initiate a return, please contact us at willowonfaulk@gmail.com within 14 days of delivery. Please include your order number and the items you wish to return. Once your return is approved you will receive instructions for shipping your item back. Customers are responsible for return shipping costs. Willow on Faulk is not responsible for returns lost in transit. Please use a trackable shipping service. 

We're here to help! Please contact us at willowonfaulk@gmail.com with any questions about your order or our return policy. 

Thank you for supporting Willow on Faulk. Your support means so much to our small business!